| Issue | Contact | Expected Response Time | | :--- | :--- | :--- | | | Maxon Support Portal (support.maxon.net) | 24-48 hours | | Legacy Red Giant Serial Issues | licensing@redgiant.com (Forwarded to Maxon) | 48-72 hours | | Urgent Production Down | Maxon Community Slack (#licensing channel) | Community-driven, but fast |
If you are certain your ID and password are correct but still cannot log in, consider these common issues:
Once logged in, the app will automatically "see" your entitlements.
——明明登录成功了，但插件却不能用。这时需要排查以下几个方面： red giant id and password work
Do not create a completely new profile. Instead, follow these steps: Application Manager - Maxon
如果你是在网页端登录my.maxon.net时遇到问题，可以尝试使用浏览器的隐身/无痕模式登录，或换用另一款浏览器。如果是在Maxon App内登录失败，可以尝试退出App，清空App的缓存后重新登录。
Maxon will send you a password reset link. | Issue | Contact | Expected Response Time
Submit a ticket if you cannot access your account. Red Giant/Maxon Support Page: Resources for common issues. Best Practices for Managing Your Red Giant Credentials
: If you have older "Red Giant Link" software, it is recommended to transition to the Maxon App as the older service is no longer supported for newer OS versions. Creating a Secure Record (The "Paper" Part)
For visual effects artists, video editors, and motion designers, tools are indispensable. From the ethereal glows of Magic Bullet Looks to the explosive particles of Trapcode Particular, these plugins are the backbone of countless Hollywood blockbusters and YouTube bangers. Submit a ticket if you cannot access your account
Are you seeing a on your projects even after logging in?
点击登录页面的「Forget Password」或「重置密码」链接，输入你的注册邮箱，系统会发送密码重置链接至该邮箱。请确保你能够访问该邮箱（包括检查垃圾邮件文件夹）。如果收不到邮件，请等待几分钟后重新申请重置链接。