If you cannot turn on hardware acceleration in the preferences menu, your graphics card driver is likely out of date.
Launch the app while holding down Shift (Windows) or Options (macOS). This boots the software in "Safe Mode," disabling external plugins. From there, you can update or remove the problematic plugin. Issue 2: GPU Acceleration is Grayed Out
Download the standalone uninstaller directly from the official Adobe Help Center . Adobe App V5.7.0.1307
Here’s what might help you track down information:
While many users used this version without incident, several technical reports from the Adobe Community highlight specific stability problems during its peak usage: If you cannot turn on hardware acceleration in
Download the official Creative Cloud Uninstaller tool from Adobe. Run the tool to remove corrupted older files. Restart your computer.
Some users reported that the app would crash immediately upon launch after updating to 5.7.0.1307. Error Codes: From there, you can update or remove the problematic plugin
Linked to issues with the sync component and folder location settings.