: Logs outbound and inbound call details associated with the agent's session. Common Implementation Challenges
$log = " INSERT INTO agc_queue_priority (campaign_id, lead_id, original_priority, boosted_priority, boost_reason) VALUES ($campaign_id, $lead_id, (SELECT priority FROM vicidial_list WHERE lead_id = $lead_id), $priority, '$boost_reason') "; mysql_query($log, $this->db);
The integration of AGC in VicidialPHP offers numerous benefits for call centers, including:
| Parameter | What it does | Recommended value | |-----------|--------------|-------------------| | AGC Calls Taken Weight | More calls = lower score | 1.0 | | AGC Talk Time Weight | Higher talk time = lower availability | 0.5 | | AGC Pause Weight | More pause = less available | 0.8 | | AGC Wait Time Factor | Helps waiting calls get priority | 0.2 | agc vicidialphp work
Many call centers want lead data to automatically populate an external webpage or CRM. While Vicidial has an "External URL" feature in the campaign settings, deeper integrations might require modifying agc/vicidial.php to parse lead variables (like first_name , phone_number , or lead_id ) directly into specific IFrames or embedded elements within the agent screen. 2. UI/UX Tweaks
foreach ($this->config['campaigns_enabled'] as $campaign_id) $idle = isset($idleAgents[$campaign_id]) ? $idleAgents[$campaign_id] : 0; $wait = isset($waitTimes[$campaign_id]) ? $waitTimes[$campaign_id] : 0;
Older versions of Vicidial occasionally relied on PHP short tags ( : Logs outbound and inbound call details associated
To troubleshoot performance issues with vicidial.php , you must monitor the specific database tables it constantly queries and updates: Table Name Role in vicidial.php Workflows vicidial_live_agents
$conn = mysqli_connect($dbhost, $dbuser, $dbpass, $dbname);
To ensure agc/vicidial.php runs smoothly across your call center infrastructure, consider the following optimization steps: config['min_agent_idle_sec'] SECOND) GROUP BY campaign_id "
Mastering the open-source contact center suite starts with understanding its beating heart: the agent interface. If you are configuring, customizing, or troubleshooting a predictive dialing setup, understanding how agc/vicidial.php functions is essential. This core PHP script is the engine that powers the Agent Screen in the Vicidial Open Source Contact Center Suite , bridging the gap between database servers, telephony hardware, and the user.
$AGC_DEBUG = 1;
When something goes wrong, you need to see what vicidial.php and AGC are doing internally.
Are you troubleshooting an the agents are seeing?
// 1. Get idle agents per campaign private function getIdleAgentsByCampaign() $query = " SELECT campaign_id, COUNT(*) as idle_count FROM vicidial_live_agents WHERE status = 'READY' AND last_call_finish < DATE_SUB(NOW(), INTERVAL $this->config['min_agent_idle_sec'] SECOND) GROUP BY campaign_id "; $result = mysql_query($query, $this->db); $idle = []; while ($row = mysql_fetch_assoc($result)) $idle[$row['campaign_id']] = $row['idle_count'];